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SCHEDULE

Certified Care Extended Service Plan

SCHEDULE PAGE

Your Contract Number: {{ contractDetails.contract.number }} Purchaser's name: {{ contractDetails.contract.first_name }} {{ contractDetails.contract.last_name }}
Service Address: {{ contractDetails.address }}, {{ contractDetails.city }}, {{ contractDetails.province }} {{ contractDetails.postal }} Contact:
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Product(s) under this plan:

Brand Product Description Model Serial Purchase Date
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Original Date of Purchase of Product(s): {{ contractDetails.contract.contract_items[0].purchase_date | myDateFormat }}
Service Period: From {{ contractDetails.contract.effective_date | myDateFormat }} to {{ contractDetails.contract.expiration_date | myDateFormat }}

Your Service Start Date is determined as follows:

  • If you purchased Your Plan during the applicable manufacturer’s warranty, your benefits begin on the day that the manufacturer’s complete parts and labour warranty expires.
  • If you purchased Your Plan within 90 days after the expiration of the applicable manufacturer’s complete parts and labour warranty, your benefits begin 30 days from the purchase date of this Plan.
  • If you are renewing your current Certified Care Plan prior to its expiry date, your benefits begin on the day that your current Certified Care Plan expires.

Your complete parts and labour manufacturer’s warranty starts on the later of the purchase date or delivery date of your appliance and ends one calendar year later.

Provider: Whirlpool Canada LP
Payment Options: {{ contractDetails.contract.installments }} Payment
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Terms and Conditions

By purchasing this {{ contractDetails.brand }}® Certified Care Extended Service Plan You understand that this is a service contract and You acknowledge that You have had the opportunity to read and that You accept these Terms and Conditions. “{{ contractDetails.brand }}® Certified Care Extended Service Plan” and “Terms and Conditions” are collectively referred to as the “Plan”. “Whirlpool Product(s)” refers to the appliance(s) manufactured by Whirlpool Canada LP1 or its affiliates to be covered under this Plan as identified on the Schedule Page.

  1. Parties
  2. Throughout this Plan, the words “You” and “Your” means the purchaser of this Plan identified on the Schedule Page (or such other person to whom the Plan has been transferred in accordance with the terms of this Plan). “We”, “Us”, and “Our” means Whirlpool Canada LP, the Obligor of this Plan.

  3. Product Eligibility
  4. This Plan extends only to Whirlpool Products used for personal, family or household purposes. Whirlpool Products must have been originally purchased as new for use in Canada. Copies of purchase invoices must be available upon request (usually prior to service, repair or replacement occurring) in order for Us to validate that Your Whirlpool Product continues to be eligible under this Plan. If You are unable to provide Us with a copy of the purchase invoices for a Whirlpool Product, We may in Our sole discretion deny service, repair or replacement (as appropriate) for that particular Whirlpool Product. Whirlpool Products older than ten (10) years of age, refurbished products, products sold “as is” and pre-owned products are not eligible for this Plan.

  5. Service Period
  6. Your service period begins and ends on the dates identified on the Schedule Page of this Plan. If Our manufacturer’s warranty on the Whirlpool Product(s) has expired on or before the purchase date of this Plan, Our obligations under this Plan will begin thirty (30) days after the Plan purchase date.

  7. Single Pay & Multi-Pay Plan
  8. Single Pay Plans – Single Pay Plans are Plans paid in full at the time of initial purchase.

    Multi-Pay Plans – Multi-Pay Plans are Plans purchased in three (3) installments and are subject to a non-refundable administration fee of 10% of the Plan’s total purchase price (excluding tax). Your credit card will be charged three (3) equal payments. Failure to pay any installment will result in the suspension of Our obligations under Your Plan until payment of any outstanding installment has been received. You will have thirty days from the date of a missed payment to submit payment and reactivate Your Plan. No service will be provided for claims occurring or submitted on or after the suspension date of Your Plan until the missed payment is submitted. Failure to pay any installment before the 31st day after a missed payment will result in the immediate termination of Your Plan. We have no obligations under the Plan for service, repairs or replacement made on or after the termination date, even if the event giving rise to the service, repairs or replacement occurred before termination.

  9. What Is Covered by Your Plan
  10. Your Plan covers the cost of functional parts and labour for repairing or servicing Whirlpool Product failures resulting from mechanical or electrical failure when the Whirlpool Product is being used for normal personal, family or household use.

    Genuine Whirlpool factory certified parts will be used whenever possible; however, at Our option, re-manufactured parts that perform to the factory specifications of the Whirlpool Product may be used. Service, repairs or replacement performed without Our approval will not be reimbursed and will result in the termination of Our obligations under this Plan to provide service for that Whirlpool Product.

    If We are unable to repair or service Your Whirlpool Product or if, in Our sole discretion, We deem that repair or service is not cost effective, We have the option, at Our sole discretion, to replace Your Whirlpool Product with a replacement product of similar features and functionality or, at Your option, issue You a purchase discount equal to the value of the replacement product that You can use toward the purchase of a replacement product of similar features and functionality from Our family of brands. Please note that technological advances may result in a replacement product with a lower selling price than the original Whirlpool Product purchase price; however, no refunds will be made based on the replacement product cost difference from the original Whirlpool Product purchase price.

    Replacement of a Whirlpool Product, or allowance of a purchase discount will, with respect to that Whirlpool Product: (a) entirely fulfill all Our obligations under this Plan; and, (b) cancel and discharge all further obligations under this Plan, where allowed by law. Purchase discount allowances may not be redeemed for cash and any unused portion will be forfeited.

    If Your Plan applies to multiple products, Our obligations under Your Plan for the other Whirlpool Products will remain in effect, but a new plan must be purchased in order to obtain extended service on any replacement Whirlpool Canada LP product. The defective Whirlpool Product will become Our property, should We unilaterally elect to exercise Our rights to the property.

    No Lemon Guarantee – During the term of this Plan, if the same component fails three (3) times and that Whirlpool Product requires a fourth (4th) repair, as determined by Us, We will provide a replacement product or issue a purchase discount allowance as outlined above. Component failures during Our Manufacturer’s Warranty or during a term outside the Service Period, as indicated on the Schedule Page, do not count toward the No Lemon Guarantee.

    Power Surge – Our obligations with respect to damage caused by a power surge to a Whirlpool Product will be limited to the equivalent of service, replacement cost or purchase discount of no more than one thousand dollars ($1,000) over the entire term of this Plan.

    Preventative Maintenance – Under this Plan, We will provide You with one (1) preventative inspection during the term of this Plan for each Whirlpool Product listed on the Schedule Page but, You must use the inspection on all Whirlpool Products during the same visit.

    Damage Caused by Rust – We will repair damage caused by rust, but only when rust impedes the correct functioning of the Whirlpool Product or affects a washer’s tub, a dryer’s drums or a dishwasher’s baskets and/or tubs, if such appliances are listed on Your Schedule Page.

    Parts Discount – Your Plan entitles You to obtain a discount of 25% off Our regular manufacturer's suggested retail price for any parts not covered by this Plan when You purchase those parts directly from Us. To redeem Your discount and purchase any qualifying part, call Us at 1-800-807-6777 and quote Your Contract number.

  11. Location of Service
  12. We will provide In-home service at the service address indicated on the Schedule Page (or notified to Us pursuant to section 8. below). The Whirlpool Product must be easily accessible and removable for servicing. If Your Whirlpool Product must be repaired elsewhere, We will be responsible for related pick-up and return expenses.

  13. If You Need Service
  14. Call Us at 1-877-309-7647, to schedule service at the service address indicated on the Schedule Page or for referral to the nearest authorized repair centre. We are available 8:00 am to 8:00 pm Monday through Friday and 9:00 am to 4:00 pm Saturday (all times based on Eastern Time Zone). Service will only be available during the regular business hours of Our authorized service providers.

  15. Moving Your Products to a New Location in Canada
  16. You can change Your service address at any time by notifying Us by email correspondence at CustomerService@CertifiedCare.ca.

  17. If the Owner of the Product is Changing
  18. You can assign this Plan to another person in respect of those specific Whirlpool Products listed on the Schedule Page by notifying Us by email correspondence at CustomerService@CertifiedCare.ca. Information provided by You must include Your Contract number, date of new ownership, new owner’s name, and both Your and the new Whirlpool Product owner’s complete address and telephone number.

  19. Plan Cancellation and Refund
    1. Cancellation by You – You may cancel this Plan at any time. Notify Us by email at CustomerService@CertifiedCare.ca, or in writing at {{ contractDetails.brand }}® Certified Care, PO Box 1700, Station D, Toronto, ON, M9A 5C7, and provide Your Contract number and service address. You will receive a refund based on the following: (1) if Your cancellation notice is received within thirty (30) days of the purchase date of this Plan, You will receive a full refund of any payments made by You, less the equivalent cost of any service, repairs or replacements We have conducted or discounts We have provided under this Plan; or, (2) if Your cancellation notice is received after thirty (30) days of the purchase date of this Plan, You will receive a refund of a prorated portion of the Plan purchase price, less the equivalent cost of any service, repairs or replacements We have conducted or discounts We have provided under this Plan.

    2. Cancellation by Us – We can cancel this Plan at any time in the event of:

      • (1) Your misrepresentation;
      • (2) Your commercial or rental use of a Whirlpool Product;
      • (3) an unauthorized service, repair or replacement of a Whirlpool Product; or
      • (4) without limiting the foregoing, Your failure to comply with any of the Terms and Conditions of the Plan.

      You will be refunded the unearned portion of the Plan purchase price, less the equivalent cost of any service, repairs or replacements We have conducted or discounts We have provided under this Plan, except as otherwise required by law.

      If this Plan was inadvertently sold to You on a Whirlpool Product which is ineligible for this Plan, We will, with respect to that Whirlpool Product cancel this Plan and refund any payments made by You.

  20. Renewals
  21. We are not obligated to renew Your Plan. To inquire about renewal, please call Us at 1-877-309-7647 for pricing and details.

  22. Limitation of Liability
  23. For any single claim, the limit of liability under this Plan is the least of the cost of: (1) authorized repairs; (2) a replacement product of similar features and functionality; or, (3) a purchase discount amount as outlined in section 5. The Plan provides up to a maximum of ten thousand dollars ($10,000) per Whirlpool Product toward the equivalent cost inclusive of retail sales tax of any service, repairs or replacements We have conducted or discounts We have provided. Replacements are limited to just one (1) replacement per Whirlpool Product per Plan, subject to a maximum equivalent of up to sixty thousand dollars ($60,000) for the term of this Plan if multiple Whirlpool Products are covered by this Plan.

  24. Your Obligations
  25. It is Your responsibility to protect the Whirlpool Product from damage. It is a condition of this Plan that You:

    • (a) fully cooperate with Us and Our authorized service technicians during
    • diagnosis and repair of the Whirlpool Product;
    • (b) ensure accessibility of the Whirlpool Product;
    • (c) provide a non-threatening and safe environment for in-home service;
    • (d) ensure the presence of an adult at the time of scheduled service;
    • (e) never use the Whirlpool Product for business or commercial purposes;
    • (f) maintain and install the Whirlpool Product according to the manufacturer’s recommendations; and
    • (g) call to notify Us of any defect or deficiency in service provided under this Plan within ninety (90) days of the date of service.

  26. What is Not Covered by this Service Plan:
  27. Your Plan does not entitle You to service or repair for:

    • (a) Whirlpool Products older than ten (10) years of age, refurbished products, products sold “as is”, pre-owned products (unless ownership is changed after the purchase of this Plan), Whirlpool Products located outside Canada or Whirlpool Products used in recreational vehicles, industrial or commercial settings;
    • (b) Service required as a result of any moving or alteration of equipment, the use of supplies other than those recommended by the manufacturer or approved by Us or repairs made by anyone other than Us or one of Our authorized service providers;
    • (c) Damage and/or other equipment failure due to causes beyond Our control including but not limited to: operator negligence; failure to maintain, operate or store the equipment according to the owner’s manual instructions; abuse; vandalism; theft; fire; flood; wind; freezing; inadequate power supply; wiring; breakers; ductwork; improper installation; rust or corrosion (except as provided in section 5); unusual atmospheric conditions; acts of war; and acts of God;
    • (d) Service necessary because of improper storage, improper ventilation, non-compliant plumbing, non-municipal water supply, loss or damage as a result of violation of existing federal, provincial and municipal codes including repairs to Whirlpool Products that do not comply with said codes, inconsequential noises, or reconfiguration of equipment;
    • (e) Non-functional parts, expendable items, scratches, dents, peeling, hard water damage, walls and infrastructure, decorative finishing, interior liners, door liners, handles, knobs, racks, rollers, drip pan or grates, shelves;
    • (f) Cosmetic damage;
    • (g) Failure due to dust, mold, animal, rodent or insect damage, scorching or damage from heat sources, chipping;
    • (h) Filters, bulbs, drawers, water membranes, fuses and hoses;
    • (i) Food loss resulting from loss of power;
    • (j) Damage to clothing;
    • (k) Any repair covered by any other warranty or service contract or initiated by the manufacturer, or recall program whether the manufacturer is in business or not;
    • (l) Unauthorized repairs performed by You or on Your behalf;
    • (m) Service, repair or replacement caused by defects that existed prior to the date this Plan was purchased and known by You;
    • (n) Normal, periodic or preventative maintenance (except as provided in section 5);
    • (o) Upgraded, retrofit, or unapproved components;
    • (p) Upgrades to comply with regulatory laws;
    • (q) Whirlpool Products with original serial numbers that have been removed, altered or cannot be readily determined;
    • (r) Cabinetry, carpentry, masonry or other miscellaneous enclosures or trim surrounding built-in Whirlpool Products & custom panels;
    • (s) Shipping damage to Whirlpool Products resulting from inadequate packaging by You;
    • (t) Damage or equipment failure resulting from Your failure to comply with any of Your obligations as set out in section 13;
    • (u) Consequential or incidental damages resulting from a Whirlpool Product’s failure (other than as expressly provided for by this Plan).

  28. Entire Agreement
  29. Your original purchase invoice(s), the Schedule Page, and these Terms and Conditions set forth the entire agreement between Us and supersede all prior negotiations, understandings and agreements concerning this Plan. No oral or written representations, warranties or conditions and no amendment or modification of these Terms and Conditions will be binding except by a written agreement signed by the party to be bound thereby or as is otherwise required by law. This agreement is governed by the laws of the province of Ontario.

  30. Privacy
  31. We and Our affiliates may collect, use and share personal information provided to Us by You and obtained from others with Your consent. We may use the information to establish and serve You as a customer, including for the purpose of serving You under this Plan, or when required or permitted by law. Your information may be processed and stored in the United States and may be subject to access by United States authorities under applicable laws. You may obtain a copy of Our privacy code, ask any questions You may have regarding the manner in which We will use Your information or learn about Your options for refusing or withdrawing Your consent (including Your option not to be contacted about offers of products or services) by emailing Us at whirlpool_privacy@whirlpool.com or by writing to Us at Whirlpool Canada LP, Suite 200, 6750 Century Avenue, Mississauga, Ontario, L5N 0B7, Attention: Consumer Service. A copy of Our Privacy Policy sets out Our commitments with respect to the protection of Your personal and financial information and can be obtained by contacting Us or by visiting www.whirlpoolcorp.com/privacy/canada.aspx.

    1 These include only Products manufactured by Whirlpool Canada LP and branded under one or more of the following banners: Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Inglis, and Gladiator.